shipping policy

Free standard shipping on all orders over $100.00.
*Shipping is calculated PRE-TAX and AFTER sale items have been reduced and/or discount coupon codes have been applied! *

Shipping MethodEstimated Delivery TimeShipping Cost
*Standard Shipping Orders Over $1003-5 business daysFREE
*Standard Shipping Orders Under $1003-5 business days$9.95
*2-Day Expedited Shipping2 business days$35.00
**UPS Next Day Air Saver®1 business daysQUOTED

Delivery times are estimated AFTER shipping and based on business days (Monday-Friday) and do not include weekends or holidays. We do not ship on Saturdays or Sundays.

  • *Standard Shipping:
  • All 48 states within the US including PO Boxes.
  • At the moment, we do not ship to Hawaii or Alaska. Check back with us for new updates as we expand our shipping program.
  • Signature required on orders $350 or more.
  • **Expedited and Overnight Shipping (ONLY):
  • Orders must be placed by 9AM PST to be shipped the same business day.
  • If order is placed after 9AM PST, it will not ship until the next business day.
  • 2-Day Shipping means the package will be received within 2 business days once the item is shipped as defined by USPS/UPS/FedEx. The day the order is shipped doesn’t count towards the 2 business days.
  • Estimated delivery times are based on business days (Monday-Friday) and do not include holidays. Packages don’t deliver on Saturday or Sunday.
  • Signature required on orders $350 or more.
  • Available to all 48 US States.
  • Not available to PO Boxes, APO/FPO, and US territories.

We process orders within 1-3 Business days Monday to Friday.

All orders ship from Rancho Cucamonga, CA USA

Orders are processed and shipped within 1-3 business days. We ship all orders as quickly as possible, but please note that there may be processing delays in shipping during sale events, peak shopping days, and holidays. We do not ship on Saturdays or Sundays.

Order’s MUST be placed by 9AM PST to ship same business day. Orders placed AFTER 9AM PST will ship NEXT business day. We ship all orders as quickly as possible, but please note that there may be processing delays in shipping during sale events, peak shopping days, and holidays. We do not ship on Saturdays or Sundays.

Carrier Contact Numbers:

Justin and Taylor is NOT responsible for:

  • Delays with USPS, UPS, or FedEx or packages not received due to carrier issues.
  • Carrier delays or missed expected delivery time frames.
  • If a package is shipped back to us due to an incorrectly entered address or undeliverable address.
  • Lost, damaged, misdelivered, or packages marked as delivered. To file a claim with the carrier, please click the following links:
  • USPS Claims Support
  • FedEx Claims Support
  • UPS Claims Support

We’re all about making sure you’re thrilled with your Justin and Taylor finds! We get that sometimes things might not be exactly what you expected, or they just don’t fit right. No worries! Our return process is here to make things easy for you.

We gladly accept returns of unworn, unwashed, undamaged, or defective merchandise purchased online *within 20 days* of the purchase date for Store Credit. The customer is responsible for return shipping. Do not combine items from different orders. ONE Order per return package.

  • Returns are for STORE CREDIT ONLY and issued via email.
  • All returns must be received *within 20 days*. Items should be unworn, unwashed, undamaged, and returned in their original packaging.
  • No Exchanges. No Refunds.
  • Shipping is non-refundable, unless there was a mistake on our end.
  • FINAL SALE items are not eligible for return. See list below.
  • Damaged or Missing Items: If you were sent a damage, incorrect or missing item, please contact our customer service team within 3 business days of receiving your order.
  • Sale Category or items discounted
  • BOGO, B2G2, Mystery Bags, Doorbusters, etc.
  • Gift Cards
  • Jewelry, Hats or Hair Accessories
  • Items returned in poor condition or outside of the return policy window will be sent back to the customer as Final Sale.

Once we receive your return, please allow 5 to 7 business days for your Store Credit to be issued. You will receive a confirmation email once the return has been processed.

**If you don’t see the Store Credit in your email inbox, please check your spam/ junk folder.